Electronic appeals of citizens, including individual entrepreneurs (hereinafter - citizens), and legal entities to the addressee are considered in accordance with the requirements Law of the Republic of Belarus dated July 18, 2011 "On Appeals of Citizens and Legal Entities". Send feedback Electronic appeal is presented in Belarusian or Russian languages.A citizen's electronic appeal must contain: surname, first name, patronymic or initials of the citizen; address of residence (place of stay) of the citizen; statement of the essence of the appeal. The electronic application of a legal entity must contain: full name of the legal entity; location of the legal entity; statement of the essence of the appeal; surname, first name, patronymic of the person authorized to sign appeals. Electronic appeals must be considered no later than 15 days from the day of registration, and those that require additional study and verification - no later than 1 month. Answers to electronic appeals are sent using the system of accounting and processing of appeals residence (location) of a citizen or location of a legal entity in cases established by the Law of the Republic of Belarus dated July 18, 2011 "On Appeals of Citizens and Legal Entities". In the event that incoming electronic appeals of similar content from different applicants are of a mass nature (more than 10 appeals), responses to such appeals can be posted on the official website without sending replies (notifications) to the applicant (Article 25-1 of the Law of the Republic of Belarus dated 18 July 2011. "About appeals of citizens and legal entities"). Requests that are not considered: not written in Belarusian or Russian; do not contain the surname, first name, patronymic, address of the citizen's place of residence (place of stay); do not contain the full name of the legal entity and the address of its location, surname, first name, patronymic of the manager or the person authorized in the established order to sign appeals (for legal entities); contain unreadable text; contain obscene or offensive words or expressions; are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the order of administrative proceedings, legislation on administrative procedures, or in accordance with legislative acts, another order of filing and consideration is established such. appeals; contain questions that are not within the competence of the addressee; the deadline for submitting a complaint is missed without good reason; a repeated appeal is submitted, if it has already been considered on the merits and it does not contain new circumstances that are important for the consideration of the appeal on the merits; correspondence with the applicant has been stopped.
